Frequently Asked Questions
Product & Ordering
Do you offer personalized pet products?
Yes! We offer a range of personalized items including custom name tags, engraved bowls, and personalized beds. Look for products tagged 'Personalized' in our collections.
How long does shipping take?
Most orders ship within 2-5 business days. Personalized items may require an additional 3-5 days for customization. International orders typically arrive within 5-6 business days depending on your location.
What is your return policy?
We offer hassle-free returns within 30 days of delivery. Items must be unused and in original packaging. Personalized items are final sale unless defective.
Do you ship internationally?
Yes! We currently ship to the United States, United Kingdom, Australia, and Canada. Duties and taxes may apply based on your location.
Pet Care & Product Selection
How do I choose the right size for my pet?
Each product page includes detailed sizing charts. Measure your pet according to the guidelines provided, and when in doubt, size up for comfort. Contact us if you need help choosing.
Are your products safe for pets?
Absolutely. We carefully curate products made from pet-safe, non-toxic materials. All toys and accessories meet safety standards for your peace of mind.
What's the difference between dog and cat products?
Our products are designed specifically for each species' needs—size, durability, and play style. Browse our 'For Dogs' and 'For Cats' collections to find the perfect fit.
How do I care for and clean pet products?
Care instructions vary by product. Most beds and soft items are machine washable, while bowls and accessories can be hand-washed with mild soap. Check individual product descriptions for specific care guidelines.
Account & Support
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders, save favorites, and check out faster on future purchases.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also log into your account to view order status and tracking information.
How do I contact customer support?
We're here to help! Email us at support@oreopawsworld.com or use the contact form on our website. We typically respond within 24 hours.
Do you offer discounts for new customers?
Yes! New customers can use code NEWPAWS20 for 20% off their first order. We also offer free shipping on orders over $60 with code FREESHIP60.